Returns Policy

Damaged/Misprinted Items

If your customized jerseys arrive defective, please contact us by filling out our form with your order number and including a picture of your item explaining the issue. Our customer support team will be able to assist you.

Please note: You must return and exchange your items within thirty days of receiving your order. The size, name, and number you upload will be printed on your item as specified. If an incorrect size, name, or number is selected by you and sent out, our website is not responsible for replacing these items.

Cancellations/Returns

Since your personalized jerseys are one-of-a-kind and made just for you, a $15 customization fee per item is included in your purchase. If you wish to cancel your order, please email us with your order number and the reason for cancellation, and we will try to retrieve it. However, once your order has been submitted, we will immediately begin production on the personalized items. If you cancel your order after production has begun, a $15 restocking fee per item will apply.

All refunds will be credited for the original amount paid, minus shipping fees and discounts on personalized items, except in cases of incorrect shipments. Once your return has been processed, you will receive a confirmation email. Please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account, and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return

Our personalized items cannot be returned unless they are defective or damaged. Please refer to our Return Policy on Damaged/Misprinted Items or contact our customer service for returns.

Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues:

1.Products damaged by misuse or mishandling.

2.Personal reasons such as a change of mind.

3.Personalized items cannot be returned unless they are defective or damaged.

Disclaimers

1.All sales are final after 30 days from receipt.

2.This is a custom jersey that is not manufactured by or in any manner associated with any professional sports brand, league, or manufacturer. Our custom jerseys are independently produced and designed and carry no professional sports league designation or brand.

3.Our website reserves the right to amend this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact our Customer Service Representatives.

Help

For assistance, please contact us:

Email: [email protected]

Address: RM 511.5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWLN TONG HONG KONG