Shipping and Delivery Policy
We are committed to providing our customers with the best shopping experience, which includes fast and reliable shipping services. Please read our shipping policy in detail to understand more about our delivery times, processing procedures, and related terms.
Delivery Time
Our delivery time consists of two parts: processing time and shipping time.
- Processing Time: This is the time we need to prepare items for shipment, usually taking 1-5 business days. We strive to complete order processing as quickly as possible, but during peak periods or special circumstances, processing time may be extended.
- Shipping Time: This refers to the time it takes for the package to reach you once it has been shipped. Direct shipping typically takes between 15-25 business days (excluding weekends and public holidays). Please note that this is the shipping time and does not include the order processing time. We cannot be held responsible for any shipping delays once the package has been shipped.
Disclaimer
We are not responsible for delays caused by the following:
– Invalid shipping addresses
– Customs clearance procedures
– Inclement weather
– Holidays
– Natural disasters
– Carrier delays
Occasionally, unexpected delays may occur due to thorough inspections, out-of-stock issues, or high-volume periods. We will do our best to inform you of any such delays and work to resolve them.
Contact Us
If you do not receive your parcel within the specified period or have any questions about your order, please contact our customer service team. We are dedicated to providing excellent customer service and will address your concerns promptly.
Free Shipping & Shipping Carriers
All our products come with free shipping. Typically, we use EMS and USPS, depending on the shipping destination. All packages are sent via fast delivery services and are fully trackable, ensuring you can monitor the status of your shipment at any time.
Customer Service Contact Information
We highly value your feedback and inquiries. If you have any other questions or concerns, please do not hesitate to contact our customer service team:
Email: [email protected]
Address: RM 511.5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWLN TONG HONG KONG
Thank you for your understanding and support. We look forward to providing you with high-quality products and exceptional service!